End-User License Agreement

1. Parties and acceptance

By paying an invoice, activating Qorwel, or signing an order, the customer company (“you”) accepts this EULA with DGTIA (“we”, “us”, “licensor”). If you do not agree, do not activate or use the software.

2. License grant (limited)

Subject to full payment and ongoing compliance, we grant you a:

• non-exclusive
• non-transferable
• non-sublicensable
• revocable (for breach, non-payment, or as stated in your order)

right to use Qorwel solely for your internal business operations, only on the install / domain / seat count listed on your invoice, for the paid term only.

No other rights are granted — by implication, estoppel, or otherwise. We may add reasonable technical controls (activation codes, license checks, seat limits) to enforce this grant. See How setup works.

3. Ownership — we keep the software

• DGTIA (and its licensors) own all rights in the software, code, designs, documentation, trademarks, and updates
• Your payment buys a license to use, not ownership of the product
• Feedback you send may be used by us freely to improve the product without obligation to you
• Any unauthorized copy or derivative is our exclusive property

4. Strict restrictions

You must not, and must not allow anyone else to:

• Sell, rent, lease, lend, host for third parties, white-label, or otherwise commercialize the software to other companies
• Share one license, activation code, or install across unrelated legal entities or brands
• Exceed seats, modules, or environments beyond the paid order
• Bypass, disable, or interfere with license checks, activation, signing, or metering
• Copy, publish, or disclose source, keys, signing secrets, or protected configuration
• Reverse engineer, decompile, or create competing products from our software except where mandatory law forbids this limit
• Remove copyright, trademark, or proprietary notices
• Use the product for unlawful content, spam, fraud, or to violate others’ rights
• Benchmark or publish performance results for competitive marketing without our prior written consent

5. Your responsibilities (customer)

• Keep admin credentials secure; you are responsible for all activity under your accounts
• Ensure your team’s use complies with law (including UAE PDPL where you are the controller of customer personal data)
• Maintain your own backups and lawful retention of your CRM records
• Promptly pay invoices; late or failed payment may suspend or end the license
• Tell us promptly of any unauthorized use or security incident involving our software

6. Your data vs our software

Customer records you store in your CRM remain your company’s data. That does not change our ownership of the software itself. You grant us a limited right to access the install only as needed for contracted support, license enforcement, or legal compliance — not to use your customer lists for our marketing.

7. Fees, VAT, no implied refunds

• Fees are as stated on the invoice; UAE VAT and other taxes may apply (Federal Decree-Law No. 8 of 2017 and related rules)
• Unless mandatory law or a signed order requires otherwise, fees are non-refundable once the term starts or activation is delivered
• Seat or plan upgrades may be billed immediately; downgrades apply only at renewal if we agree in writing

8. Support, updates, and roadmap

• Support level and update rights follow only what your paid plan / order states
• We may change hosting recommendations, delivery method, or technical requirements with notice
• Website copy, demos, and “coming later” sector packs are not contractual commitments
• We may discontinue features with reasonable notice where commercially needed; we are not obliged to keep every beta or preview

9. Warranty disclaimer

To the maximum extent allowed by UAE law, the software and related services are provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, or that the product will meet every business goal you have.

10. Limitation of liability

• We are not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages
• We are not liable for lost data except to the extent caused by our proven willful misconduct where law does not allow exclusion
• Our total liability for all claims arising from the product or this EULA in any twelve-month period is capped at the fees you actually paid us for that licensed product in that same period
• These limits apply even if a remedy fails its essential purpose

11. Indemnity by customer

You will defend and indemnify DGTIA against claims, losses, and costs arising from: your misuse of the software; your content or customer data; your breach of this EULA; or your violation of law or third-party rights — except to the extent caused solely by our proven willful misconduct.

12. Audit and enforcement

We may reasonably verify that use matches seats, domains, and plan limits (including remote license signals and, with notice, audit of relevant deployment facts). If you are out of compliance, you must promptly pay true-up fees at our then-current rates and our reasonable audit costs. We may suspend access for material breach or non-payment after notice where practical.

13. Term, suspension, and termination

• The license lasts only for the paid term on your invoice unless ended earlier
• We may suspend or terminate immediately for non-payment, license circumvention, unlawful use, or material breach
• On end of license you must stop using the software, remove our proprietary components as directed, and certify deletion of copies we reasonably request (your business data export remains your responsibility under the order)
• Sections on ownership, restrictions, fees owed, disclaimer, liability, indemnity, audit, and governing law survive termination

14. Export, sanctions, and ethics

You must not use or export the software in violation of applicable export, sanctions, or anti-corruption laws (including UAE and international rules that apply to your use). We may refuse or end service where continued delivery would violate law or our compliance policies.

15. Governing law and disputes

This EULA is governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules. Courts of the Emirate of Dubai (or another UAE venue we designate in your order) have exclusive jurisdiction, unless mandatory consumer law says otherwise for a qualifying individual — which commercial company buyers typically are not. We may still seek injunctive relief in any court to protect our intellectual property or license controls. English controls unless your order expressly states a bilingual hierarchy.

16. Changes and entire agreement

• We may update this public EULA page for new orders; existing paid terms follow your signed order / issued EULA unless you renew under new terms
• This EULA plus your order and invoice are the entire agreement for the software license
• If any clause is held unenforceable, the rest stays in force and the clause is modified to the minimum extent needed
• Failure to enforce a right once is not a waiver

17. Contact

Licensing / sales: sales@dgtia.com
Security: security@dgtia.com

Related: Website terms · Privacy · Trust Center. Formal orders may attach a long-form EULA with the same protective intent for DGTIA.